1. Shipping Policy
Shipping Regions
We ship to the U.S. mainland and most European countries.
European Shipping Countries:
| Western Europe | Southern Europe | Central & Eastern Europe | Northern Europe |
|---|---|---|---|
| United Kingdom | Italy | Austria | Denmark |
| Ireland | Spain | Poland | Sweden |
| France | Portugal | Czech Republic | Finland |
| Germany | Greece | Slovakia | Estonia |
| Netherlands | Malta | Hungary | Latvia |
| Belgium | Cyprus | Romania | Lithuania |
| Luxembourg | Bulgaria | ||
| Slovenia | |||
| Croatia |
Delivery Time & Carriers
- U.S.: 10–15 business days via USPS/FedEx.
- Europe: 10–15 business days via Royal Mail, EVRI, Poste Italiane, ES-CTT, PT-CTT, Colissimo, NL-DHL, DHL Paket (depending on destination).
- Business days exclude weekends and U.S. federal holidays.
- Delivery times may vary due to customs, weather, or carrier delays.
Order Processing & Tracking
- Orders ship immediately once completed.
- Tracking number and link will be emailed once shipped.
Packaging & Claims
- Fragile items are packed with double-wall cardboard, bubble wrap, and foam inserts.
- Customers must provide photo proof of any damaged item within 48 hours of delivery.
Disclaimer
- We are not responsible for delays caused by customs inspections, natural disasters, strikes, or carrier issues.
2. Return Policy
General Rule
- All items are final sale and cannot be returned or exchanged, except for items that arrive damaged or defective.
Customized Items
- Customized items cannot be returned for other reasons (e.g., change of mind, wrong size/color).
- Only damaged or defective items are eligible for return within 7 days of delivery.
- Items must be in original condition and packaging.
- Customers are responsible for return shipping unless the item is defective.
- Refunds or replacements will be processed once the damage is verified.
Non-Customized Items
- Only damaged or defective items are eligible for return within 7 days of delivery.
- Items must be in original condition and packaging.
- Customers are responsible for return shipping unless the item is defective.
- Refunds or replacements will be processed once the damage is verified.