• Returns: Acceptable within 30 days of delivery if items are unused, in original packaging, and undamaged. Ceramic products with cracks/chips due to transit are eligible for free returns .
• Refunds: Issued via original payment method within 7 business days after return inspection. Excludes custom-made or personalized items .
• Process: Contact support for a return label. Customers bear return shipping costs unless the item is defective .